Nissan Stourbridge

This was a great experience from start to finish to change my vehicle over to a newer one. I had a budget and this was worked around to get me to the best deal possible. Thank you to all staff involved especially Jonathan who was fantastic and answerd all my queries and made me feel at ease driving away in my new car.

We arrived to check out a car we had seen online and the service was excellent from our first phone call. We were met by Jonathan Smith and offered our test drive, he spoke to us about what we wanted and our budget and was never pushy. He listened and got us a great deal on a better car than we originally looked to purchase. He went well above and beyond, even keeping in touch with us on his day off! Superb service from start to finish, cannot recommend Westway and Jonathan enough!

Needed replacement locking wheel nut key. Jordan made some calls an had one delivered next day. Total gent, went above and beyond. A credit to your company. Professional, courteous and helpful.

Wonderful service and so easy to deal with. I have dealt with a number of car garages over the years and by far these are the best! Johnathan was extremely helpful, knowledgeable and friendly. There is no sales tactics just genuine helpfulness and professionalism. I cannot recommend them highly enough!

Picked up our new Nissan Juke Hybrid today. Fantastic service throughout the process from both Trevor Hawkins and Jonathan Smith. They really looked after us and it was a pleasure to deal with them. Jonathan sorted us out today to pick up our new car to complete a great customer experience for us. Thank you Trevor and Jonathan.

We recently purchased a Nissan Leaf after some months of dithering. Trevor Hawkins at West Way helped us decide, worked through all the details, and showed us how to get the best from our new 100% electric car. Great service and great support both befoire and after delivery! And its a great car!

I recently visited West Way Nissan and was fortunate enough to receive help from Liam Jones. I have to say, Liam was absolutely fantastic - he went above and beyond to make sure I was taken care of and had all of my questions answered. Not only was he knowledgeable about the cars, but he was also incredibly friendly and personable. He really made the whole car-buying experience a pleasure. I would highly recommend West Way Nissan to anyone looking for a new vehicle, and specifically recommend working with Liam if you have the chance. Thank you again for such a positive experience!

This was a great experience from start to finish to change my vehicle over to a newer one. I had a budget and this was worked around to get me to the best deal possible. Thank you to all staff involved especially Jonathan who was fantastic and answerd all my queries and made me feel at ease driving away in my new car.

Well what can I say what a bunch of lovely people. I called up to speek about a mobility car I was transferred and Spoken to Derek took it in hand over the phone less than two week yes 2 weeks ( may be longer depending what you wanT) HE got this In for me and on pick up I walk In with an amazing warm welcome from the reception and offered a drink to my amazement that's my car in the show room (drive it out) then when I was in to seeing everyone and signing was welcome to meet the parts service and main management it was a really good experience and it was a warm welcome feeling I wish i went to them before. Also it was nice with follow up call the next day to see how you getting on with the car If your a mobility customer don't go no where else the west way nissan Stourbridge

West Way, and Jonathan in particular, were extremely helpful and made my experience in buying a new car very easy. I was kept well informed and am so pleased with my car. Would highly recommend

Monday 14 November………..re: Westway Showroom Our name's is Mac and Sue Webster, please let me explain regarding this short note: We have used Nissan Westway each time we have decided to change our vehicle, the reason being very good service ‘in fact covering 14 years……says it all’. Today we visited maybe to change our vehicle, we have had a chat with your staff,,, Today your staff were absolutely wonderful, I am going to names Josh Tilt was exemplary as was the lovely lady who made delicious coffee for us. Thank you again for looking after us. Best wishes to all your staff for the future!

Don’t deal with George at the Brierley Hill branch. Extremely rude when I asked a very reasonable question and clearly doesn’t see himself as the ‘face’ of Nissan and had a ‘not my problem’ attitude. What today’s service has strengthened my resolve on is to trade my car in for another one ASAP. And it definitely WILL NOT be a Nissan!

Sales staff look after you , I was very well looked after During the choosing and handover of my new car, The Staff "Derek Fardy" and receptionist also took care of me in a friendly and professional manner, highly recommended. A+++++

John smith helped me find the perfect deal. He was really helpful and answered any questions I had. I am very happy with my new car and would highly recommend going to John!

We have visited this dealership a couple of times to look at the new Ariya. When the car actually arrived we went to view it with the intention of ordering one, but, as usual every time we've visited this dealership, all of the salespeople were in the offices, not one person was out the front to help. This has to be the worst dealership I have ever encounterd, offering a terrible service. Another customer in front of me also got fed up with waiting to speak to someone and also left.. I have arranged an appointment at another dealership to buy my car because i would rather travel further to get better service.

Johnathan was fantastic got the car very quickly after having ours stolen.very pleasant man and helpful I would give him 10out10 .

Very nice experience. Receptionist was very welcoming. Tasty hot chocolate, nice cars And Derrick was super helpful! Informative and even followed up with phone calls to make sure everything was okay after purchase, great guy. Overall nice place, much better than the Toyota dealership down the road.

Jon smith who dealt with my enquiry from start to finish an absolute credit to his company. He got back to any of my queries, helped me make an purchase as easy and seamless as ever. Honestly such a great guy who’s down to earth and really an outstanding man. Thank you again Jon for the help! Will definitely be recommending him as he was just so good at his job.

My husband and I walked in to look for a newer car. We met Luke and straight away he showed us to a few cars that we may like. There was no hard sell just asked what we was looking for and we picked our gorgeous juke. Luke was brilliant I would definitely recommend going there.

Today’s experience was brilliant! Thank you Luke! I’ve had a previous experience here with a pushy sales person and it really put me off. Thought I’d give Nissan West Way another go and met Luke who has been brilliant, told him what I was after, he showed me two cars and offered test drives. Now have a lovely car bought quickly and easily.

Superb Service on First Visit - Christian Daffurn, the After Sales Manager was unbelievably helpful 5 stars. On my 4th x-trail but had problems with central console rebooting and keys disconnecting from system, 1 hr on the phone yesterday explaining issues and taking me through it and 1 hr at West Way today and all resolved brilliantly. All staff very courteous and restored my faith in dealerships. Superb and many thanks.

Having dealt with Westway Nissan at Stourbridge for 10 years speaks for itself. Excellent customer service throughout the process of buying a car to receiving it and ongoing servicing means they deserve their genuine 5* review. Special thanks to Derek, who ensured my recent car purchase ran smoothly.

What a lovely dealership to buy from, no pressure sales staff, and really listened to how I use my car, types of journeys etc and matched me with a vehicle. I would like to extend particular thanks to Derek who looked after us from start to finish. If you are looking for a friendly, knowledgeable dealership to buy from then go here!

Salesman Trevor was very attentive and the vehicle arrived on the datr specified. Nice to be able to support British manufacturing.

Always a pleasure visiting West Way and in particular Claire. This is my fourth Nissan Juke and my third experience of Claire's excellent customer service. Claire keeps me updated throughout my car purchasing journey, updating me either by phone, text or email so that I know what is happening every step of the way. Nothing is too much trouble and never once have I felt pressurised to decide on a car there and then, Claire takes me through everything and always gives me time to think things over. Would not hesitate to recommend.

A great big thank you to Jonathan Smith for his excellent service and attention to detail, when purchasing a new Nissan Kiiro from West Way Nissan Stourbridge. I am absolutely delighted with my new car, and my driving confidence has increased exponentially as a result.

Great service, sales person very professional! Nothing to much trouble. I would definitely recommend Westway Nissan Stourbridge.

We had good service. Tom Stokes did an amazing job to get the sale sorted quickly. Very satisfied. Staff very friendly. Better experience than when I bought my last Micra and had to keep chasing up the handbook!

Great experience here. Friendly team and Tom was very helpful explained everything, kept us updated on the delivery of our car. Would definitely recommend Nissan Stourbridge. Tom was very informative but not a 'pushy' salesman. I think he is a credit to Nissan.I couldn't be happier with my first electric car. The leaf drives like a dream.

The amazing level of customer service is just outstanding. I have now bought 4 Nissan cars from Westway and each time it has been a super easy purchase with exceptional service. Even the sales staff knowledge is just so good. If they don’t know the answer, you can bet your bottom dollar, they find out and give you accurate information. I had the unfortunate experience of going to a non Nissan dealer in Bromsgrove which is how I ended up in Stourbridge. So glad I did. I would never go anywhere else now.

In the last 10 years we have not really dealt with main dealerships. However our recent experience with salesman Thomas Stokes at Nissan Westway Stourbridge was first class. There were no pressure sales techniques, just accurate information to match our needs with available stock. From viewing to purchase we were dealt with in a friendly, polite and professional manner. Thank you. We now look forward to our post purchase support matching the high standard you have set for yourselves.

3rd car from Westway. Always have had good service from Westway. Staff excellent (especially Derek). They are HIGHLY recommended.

The staff at West Way Nissan Stourbridge are fantastic I have been purchasing my vehicle's through them since passing my test and I have never had a bad experience. Each person I have dealt with have been really helpful and I've walked away a happy customer. I would never go anywhere else to purchase a vehicle.

Great service today from Christian. Came in and saw us very quickly and sorted the issue we had promptly. Friendly staff and excellent service.

Following initial email exchange, arranging a test drive was simple. Trevor made us welcome and answered our immediate questions. Having agreed a to purchase Trevor was easily contactable and kept us informed of progress. Collection was at agreed time and date with no problem. Very pleased with overall process and service provided.

We have just spoken to George in Service Reception at this branch, he was polite and very helpful. He helped us out with our questions and so pleased with the answers. Kind Regards Robin and Robin at RC CARS - Thank You..

Best service and attentive staff ever. From the minute you walk through the door you are made welcome. George the mechanic is a superstar! You always know you are getting the best help, advice and services for your car.

Fantastic service today , after breaking down this morning , I spoke to a lovely man on the phone that helped me and sent me Rac number. I got to Nissan Stourbridge , and the service was amazing , George went above and beyond for me , he got my car battery booked in to be changed , and they also managed to do my Mot a week early to save me going back next week . Amazing service , lovely staff , highly recommended. A big thank you to George for helping me today.

Popped in today, by brief recommendation, as my Nissan car key was not working, to open/lock my car. Greeted by very friendly receptionist, who put me at ease straight away, guessed the problem, new battery needed, sat and waited about 5 mins. Battery replaced, only £5 and working all fine again... (If this is how good I get treated for a battery key replacement, can't wait to win the lotto and come back!) :) Thank you.

I have put my trust in West Way Nissan Stourbridge for some years now in the purchasing and servicing of the cars we have owned - I have never been disappointed! I have received excellent customer service in all departments. Claire Haywood has dealt with my last two purchases and has been absolutely fabulous in taking the time to listen to and to understand our needs and has kept us regularly informed with updates on the progress of our purchase. Fortunately, I love Nissan cars because I wouldn’t dream of going anywhere else for my cars and servicing. Thank you West Way Nissan Stourbridge

I would just like to thank you for sorting my daughters car out, especially Christian, who went above & beyond to help her, you got this hard working NHS nurse home safely. What an absolute delight knowing there are still good kind people out there. Massive thanks Christian. 👏👏👏👏

I have used this Dealer in the past to Great Satisfaction, however I don't know what's going on here rite now. My Nissan leaf been in and parts apparently ordered for work to be done, its been well over a month every time I call, I get told someone will call me back. I am still waiting for my cars work to get done. I hope the Manager reads this review and contacts me back to fix my car. Absolutely Not a Happy customer rite now 😑 My car reg is BN17PVF!!!!

Fabulous service from ordering to collection. A big thank you to Trevor for all his help in getting the right car at the best deal. Couldn’t fault any of the staff. Would highly recommend.

Excellent product and customer service!! Had another new car from West Way Nissan in Stourbridge and are made to feel like a member of the family rather than just another sale. Our salesman Andy kept us informed at all stages of our purchase and had our interests at heart, will definitely be returning!!!

Absolutely fantastic service from start to finish!! The staff are amazing, very helpful, and so polite!! The lady who looked after me was called Claire Hayward... all I can say is she needs a promotion!!! Thank you again West way nissan I couldn't be happier with my new juke!!! 😊

Absolutely diabolical cannot believe this business can exist! First and foremost phoned up regarding a Nissan juke that was advertised on the website for availability! To get there to 44 mins away in a fuel crisis to find out could not release tilll December 21!!! 3 month to wait this is false advertising as the can showed price and mileage that with depreciate with age and extra mileage on the clock as test drive car!! To add to this the finance deal offer was 9.9 percent unbelievable!!!! I’m writing to head office as this practice is in exceptable and will put please off buying Nissan car!!! Please do not use them if you have any sense!!!!

Very good experience staff very knowledgeable and a big thank you to Andy for his fantastic customer service skills

A very modern looking show room bright and light and airy, with helpful staff. Very impressive spare parts section where they will have your order ready for you too collect. A good selection of car colours too choose from a paint sample board on the car display wall. And beverages too drink if you want one. It's best to go on line first too look at the specifications of the vehicle your after before you go so you know what you want and what you're looking for. And ring first too find out if they have the spec vehicle you want so you don't waste a journey. My Overall view and experience is its a good place to go if you're looking for a car or you want a hot coffee or tea👍😎.

Knowledgeable , helpful staff good service and value for money

Went to view cars today, but shocked how rude the staff were and no customer service what so ever. My husband and I with our 4 year old were ignored by a member of staff outside and then after walking round the cars outside for a while my husband went inside to see if anyone was available to show us a car we were interested in. Stood there being ignored for 5 minutes with not even an acknowledgement, nothing. Also started to rain and still nothing. We left and went to Arnold Clark just a little further down the road where their customer service was excellent and we left buying a £16,000 new car! Don't be so judgemental West Way Nissan Stourbridge and put your staff on some customer service courses!

Very helpful and friendly service throughout. Absolutely delighted with the 'Leaf' I purchased.

Possibly the best parts department I've used from a main dealer. Helpful and well run.

When choosing my new nissan the customer service I received from Derek was exceptional he explained everything in great detail. When I went to collect my new nissan Derek was very professional and very helpful. I am more than happy with my new qashqai and would recommend west way nissan to anyone. Excellent.

In for a recall. Great service. Very quick. Very Courteous

Extremely helpful, professional and friendly service from a great team. Highly recommended to anyone looking to buy a car. After sales service is also superb.

Bought a car from these guys over a month ago. Part of the deal with Stephen Harris was that the car would be serviced prior to collection, and would come with floor mats. The car was not serviced, and the mats were cheekily removed from the vehicle. They promised to post these, but have not done so. Complained to the manager, Paul Burke, who said he would deal with it - but of course, has not, and the service matter has not been resolved either. A very cheap dealership, that would remove floor mats from the car, and then not provide as promised. To save a couple of quid, they really are cheap low quality dealership. To the ombudsman it is unfortunately. All over a service and floor mats that were not provided - shameful.

Steve Harris was excellent. Could not have asked for more. He secured a good trade in price for my car. I was kept informed on the progress of my purchase regularly. Steve made contact as promised every time. Car prepared to a high standard. Was worth the 4 hour round trip to deal with West Way Nissan Stourbridge. Would use this garage again without hesitation.

I collected my new car today and I love it as we pulled up someone was cleaning it it had been valeted too it was sparkling clean I love the car that I picked. Thank you so much to Matt who kept me updated on everything that was happening I could not fault his customer service he was amazing. Any query I had he answered. I can't fault anything