RAC Cars News


Skoda Yeti tops satisfaction survey again

By raccars Published

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The Auto Express Driver Power customer satisfaction survey has once again placed the Skoda Yeti top of the pile, while Skoda also took the second and third places. The annual survey asks British car owners to rate their satisfaction with their vehicles, to identify a top 100 list.

This year, 50,073 participants voted in the survey, which requires them to score their cars up to five points in 10 different categories. The survey began in 2002 and since then, overall satisfaction with car ownership has risen significantly - an average ownership satisfaction rating of 81.75% was recorded in 2002's first poll, while 2014's results have returned an average of 88.36%.

This is the third year in a row that British motorists have rated the Skoda Yeti at the top of the list, scoring a total 92.7%. The Skoda Citigo came second with 92.6% and the Skoda Superb was third with 91.6%. In individual scoring categories, the Yeti also came top for easiest car to run and the Citigo was the most affordable car to run.

The top 10 list saw the BMW 5 Series come in fourth place for ownership satisfaction, the Kia Rio fifth, the MG6 in sixth place, the Toyota Prius seventh, the BMW 1 Series eighth, the Renault Captur ninth and the Kia Cee'd came in tenth. Out of the top 100 cars identified in the survey, Audi, Peugeot and VW each have seven models, while this year saw 32 new models feature for the first time. There were more SUVs and off-roaders in the top 100 than any other class of car, with 31 such models taking places in the top 150.

While Skoda's ownership satisfaction ratings are becoming a familiar part of the landscape, there were some surprises among this year's results. For example, the Mk4 VW Golf dropped a massive 73 spots from last year's survey.

In individual categories, the Volvo V70 Mk3 recorded the highest single score, earning 99.44% for practicality. By contrast, the lowest individual score recorded in any category went to the Range Rover Sport Mk1, rating only 65.63% for its running costs.

The Skoda Yeti, a compact crossover, was released in 2009 and was an immediate success for the company, as evidenced by its continually strong performance in the ownership satisfaction survey. Its simple appeal has not been diluted by a recent update.

The low profile MG6 was the highest scoring British built car on the list with 90.9%. It is manufactured at Longbridge in the West Midlands.

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